Mission Statement

The mission of Western Carolina Power is to provide safe and reliable electricity to all our customers in the Cullowhee Valley.

Vision Statement

That our customers recognize that Western Carolina Power is a unique community asset that strives to meet customers’ needs by providing exceptional service while helping to make the community a better place to live, work, and play.

WCP Values

We Value Safety:

We believe that work-related injuries can be prevented, and we are committed to the safety of our employees and the public. We are committed to providing our employees with the proper resources that allow them to work safely while ensuring that public safety is maintained.

We Value Customer Service:

To provide customers with safe, reliable electricity in compliance with regulatory requirements. Our goal is to provide reliable customer-centered service every day with every interaction and to treat every customer fairly and respectfully, and to address their needs quickly and effectively.

We Value Reliability and Resilience: 

By taking care of our infrastructure, so that we have a safe, and efficient power grid.  We are committed to safely complying with all applicable regulations to preserve the environment, aesthetic beauty, and economy in and around our service area. Ensuring adequate electric power supply in the most environmentally responsible and cost-effective manner possible.

We Value Operational Efficiency:

We strive to continuously improve the efficiency of our operations and processes by implementing new technologies that will enhance the customer experience and ensure our tradition of operation excellence.  A key part of this strategy is developing and supporting a workforce that is safe, prepared and engaged to serve our customers.

We Value Our Community:

As a part of Western Carolina University, WCP’s secondary mission is to provide for the university’s needs through financial support.  In fulfilling its missions, WCP serves as a positive link between WCU and the surrounding community in economic development and public relations.