Canvas Help

There are a number of different ways that we have been building out our support resources for faculty  and students to help make this transition easier to navigate. Most user-interaction research is showing that an efficiently organized resource that can be searched provides the best user experience.  We still have ways to “get a person,” but often that “person” is going to be searching the same knowledgebase that you already have access to as a user.  We’d urge you to explore the many resources we have for help before you need them for a specific solution.  And, of course, if you are unable to find it, we’ll do everything we can to try to get you to a solution.   

Canvas Help During Spring of 2021

During the Spring of 2021, students and faculty can access the 24/7 Canvas chat portal and support hotline. WCU has purchased this extra Canvas help to assist faculty and students in the pilot during the spring 2021 semester and to assist faculty as they work to transition their courses for the Fall and Summer of 2021. 

Illustration of the Location of Help in Canvas

WCU Specific Requests

For WCU specific requests like enrollments, how to use Panopto, Poll Everywhere, or any other integration, the best place to start is at the WCU IT Help Portal.  If you don’t find the answer in the database (which is basically a tag-oriented searchable FAQ), you can submit a ticket and a member of the local support team will get to you as soon as possible. 

Canvas Community

There is also a community site for Canvas that has some general questions and answers.  Note, however, that there are some differences in Canvas installations and so, for example, WCU uses Panopto for video storage and OneDrive for your protected online work storage of student and course data, etc., so our Canvas users won’t be storing their videos and large files directly in the Canvas course or in Dropbox or in Google Drive.