There are a number of different ways that we have been building out our support resources for faculty and students to help make this transition easier to navigate. Most user-interaction research is showing that an efficiently organized resource that can be searched provides the best user experience. We still have ways to “get a person,” but often that “person” is going to be searching the same knowledgebase that you already have access to as a user. We’d urge you to explore the many resources we have for help before you need them for a specific solution. And, of course, if you are unable to find it, we’ll do everything we can to try to get you to a solution.
Canvas Help During Spring of 2021
During the Spring of 2021, students and faculty can access the 24/7 Canvas chat portal and support hotline. WCU has purchased this extra Canvas help to assist faculty and students in the pilot during the spring 2021 semester and to assist faculty as they work to transition their courses for the Fall and Summer of 2021.
WCU Specific Requests
For WCU specific requests like enrollments, how to use Panopto, Poll Everywhere, or any other integration, the best place to start is at the WCU IT Help Portal. If you don’t find the answer in the database (which is basically a tag-oriented searchable FAQ), you can submit a ticket and a member of the local support team will get to you as soon as possible.
There is also a community site for Canvas that has some general questions and answers. Note, however, that there are some differences in Canvas installations and so, for example, WCU uses Panopto for video storage and OneDrive for your protected online work storage of student and course data, etc., so our Canvas users won’t be storing their videos and large files directly in the Canvas course or in Dropbox or in Google Drive.
How does this align to Canvas training materials?
- Visit canvas.wcu.edu
- Contact the 24/7 Canvas Help if you need help with issues as you are working in Canvas. (NOTE: 24/7 Canvas Help goes away on June 30 and Help will be taken over by the WCU Helpdesk which is not manned 24/7).
- Canvas Migration FAQ
- Register for one of the Zoom sessions which will be held on Thursdays and Fridays at 11:00 A.M. after reviewing the Priming the Canvas Course.
Our next article will highlight Navigating Canvas; visit Canvas Blog to see all our Canvas articles.